Frequently Asked Questions
How do I check order status?
Click My Account -> Order History and select the order in question. Status will be displayed. If you did not receive order confirmation, or feel you have waited too long for a ship confirmation, please check your email account spam folders and ensure you can accept incoming emails from info@cometpropane.com
My propane filler has questions regarding the CoMet
Because the CoMet is the next generation of portable propane cylinders, some filling centers may not yet be familiar with the product. Some stations may confuse the CoMet with fiberglass propane tanks and may have a policy preventing service, or are uncomfortable with such tanks. The CoMet contains a steel vessel underneath the plastic jacket and composite winding and is Department of Transportation (DOT) and Transport Canada (TC) approved. Show the attendant the language on top of the CoMet indicating that it contains a steel liner. If the filling station still has questions, they may contact us directly at (800)426-8765 M-F 8am-5pm EST. View the DOT Special Permit
I received incorrect or damaged product
If your CoMet shipment is incorrect or arrives damaged, please contact Customer Service immediately through the Contact Us page. Be sure to include your full name, email address, order number and a detailed description of the problem. You may also contact us toll-free at (800)426-8765 M-F 8am-5pm EST.
I want to return my CoMet
We do not accept product that has been opened or used, or items that were ordered over 30 days prior to the request. Returns for usable product will be assessed shipping fees, plus a 25% restocking charge. Product must arrive in original, unopened and undamaged packaging to qualify for a refund. Under no circumstances should a full or partially filled propane tank be shipped. Refunds may take up to two weeks to process.
Will a CoMet propane tank fit my application?
The CoMet is designed to fit in place of a traditional 20lb steel propane cylinder. You should have no problems fitting the CoMet in your grill. Please note that some grills utilize special tank hanging brackets and scales. If you entered your grill brand in your login profile, we will notify you of recommended accessories. If not, please take notice of your particular application. Please note that the CoMet fuel gauge should take precedent over your grill’s built-in unit. The CoMet’s lightweight design may cause inaccuracies with grills designed to accommodate heavy steel propane tanks.
Click My Account -> Order History and select the order in question. Status will be displayed. If you did not receive order confirmation, or feel you have waited too long for a ship confirmation, please check your email account spam folders and ensure you can accept incoming emails from info@cometpropane.com
My propane filler has questions regarding the CoMet
Because the CoMet is the next generation of portable propane cylinders, some filling centers may not yet be familiar with the product. Some stations may confuse the CoMet with fiberglass propane tanks and may have a policy preventing service, or are uncomfortable with such tanks. The CoMet contains a steel vessel underneath the plastic jacket and composite winding and is Department of Transportation (DOT) and Transport Canada (TC) approved. Show the attendant the language on top of the CoMet indicating that it contains a steel liner. If the filling station still has questions, they may contact us directly at (800)426-8765 M-F 8am-5pm EST. View the DOT Special Permit
I received incorrect or damaged product
If your CoMet shipment is incorrect or arrives damaged, please contact Customer Service immediately through the Contact Us page. Be sure to include your full name, email address, order number and a detailed description of the problem. You may also contact us toll-free at (800)426-8765 M-F 8am-5pm EST.
I want to return my CoMet
We do not accept product that has been opened or used, or items that were ordered over 30 days prior to the request. Returns for usable product will be assessed shipping fees, plus a 25% restocking charge. Product must arrive in original, unopened and undamaged packaging to qualify for a refund. Under no circumstances should a full or partially filled propane tank be shipped. Refunds may take up to two weeks to process.
Will a CoMet propane tank fit my application?
The CoMet is designed to fit in place of a traditional 20lb steel propane cylinder. You should have no problems fitting the CoMet in your grill. Please note that some grills utilize special tank hanging brackets and scales. If you entered your grill brand in your login profile, we will notify you of recommended accessories. If not, please take notice of your particular application. Please note that the CoMet fuel gauge should take precedent over your grill’s built-in unit. The CoMet’s lightweight design may cause inaccuracies with grills designed to accommodate heavy steel propane tanks.
